Laitex Oy improves service business
Laitex establishes a Services business unit. Service business will be a separate business area and M.Sc Timo Kupsanen has been appointed as a Head of Service Business. Kupsanen started in the new position as of October 1st, 2018. Service Business is a part of LAITEX2021-strategy, where customer service and customer experience are in the key role. “We have delivered over 8000 pieces of equipment over last three decades all over the world. From now on we can serve better the lifecycle of our equipment through customer service. While our project and equipment deliveries have increased, we want to serve our customers better also after the implementation”, states CEO Lasse Kurronen.
Timo Kupsanen has a strong background in a service business. He has been leading Outotec’s service business in the Middle East and worked as a service product manager. Process knowledge, own manufacturing and strong engineering are one of the strengths of Laitex according to Kupsanen. “Long history of Laitex and knowhow of technologies ensure a solid base for service business. Own design and production will support the service offering towards the customers, says Kupsanen.
Customers will notice the change through better contacts and faster response. Laitex will develop new products and services through service and maintenance offerings and through possibilities provided by IoT.
Lasse Kurronen, CEO
020 161 3347 / [email protected]
Timo Kupsanen, Service Director
040 673 2525 / [email protected]
Laitex Oy, a Finnish company, established in 1986, is an experienced supplier of material handling equipment. Process knowledge and engineering skills of Laitex in material handling ensure high-quality and flexible deliveries. Its main industries are energy, pulp, paper and forest, chemicals, minerals, biofuels and waste handling. Among other products, it manufactures conveyor systems for receiving stations at power plants, solutions for fuel screening and crushing, conveyors for fuel feeding and sand or ash handling, conveyor equipment for fly ash and filter dust and lifecycle services. Laitex employs 60 process industry specialists, mainly in Lappeenranta. In addition to Lappeenranta, Laitex has offices in Vantaa and St. Petersburg.